Refund policy

Refund & Exchange Policy

At RDA Beauty, we want you to love your order. If something isn't right, we're here to help.

Damaged, Defective or Wrong Items
If your order arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery on WhatsApp at +961 79 345 635 with clear photos or a video of the item and packaging. Once we review and confirm the issue, we will send you a replacement or issue a refund.

Conditions
- The item must be unused (except to check if it works) and in its original packaging.
- Requests made more than 48 hours after delivery cannot be accepted.
- For hygiene reasons, satin sleep caps cannot be returned or exchanged once worn, unless they arrived damaged or defective.
- We do not accept returns for change of mind.

Delivery Costs
If the issue is our mistake (damaged, defective or wrong item), we cover all delivery costs for the replacement or return.

Refunds
Approved refunds are paid in cash or via Whish Money within 7 business days after we receive the returned item.

Order Cancellation
You can cancel your order free of charge before it is shipped by contacting us on WhatsApp.

Questions?
Contact us on WhatsApp at +961 71 839 166, on Instagram @rdabeauty.lb, or by email at support@rdabeauty.com.